UNITY Finland is a limited liability company and includes two different units: UNITY Helsinki and UNITY Tampere Trikootehdas. UNITY Helsinki with address Välimerenkatu 22, 00220 Helsinki and company reg. number FI29572379 and UNITY Tampere with address Pyynikintie 25, 33230 Tampere and company reg. number FI31551251. UNITY provides a selection of short and long-term stay accommodation and other services related thereto. The accommodation is provided for private customers (B2C) and to companies (B2B).

These general terms and conditions (the “Agreement”) apply to all bookings of accommodation made available and provided by UNITY via the UNITY website or by e-mail, telephone, or any other mobile device. UNITY reserves the right to modify or update these Terms and Conditions at any time.

By making a booking, you, or the person or company on whose behalf you are booking, ("Customer" or "you") confirm and acknowledge that you have read, understood, and accepted the general terms and conditions set out herein. By making a booking you also represent and warrant that you have the full right, power, and authority to enter into this Agreement and to perform all obligations under this Agreement.

Our system accepts bookings based on the availability. The booking is fully confirmed when a confirmation number has been provided verbally or in writing by UNITY. Payment of the booking shall be made according to the booking rules for the specific reservation; otherwise, the booking may be cancelled. In case of a separate agreement, the applicable rules for the specific agreement will apply.  If you have not received a booking confirmation within 24 hours of completing your booking, please contact UNITY.

If we are unable to offer the booked accommodation, we will do our best to find a suitable alternative accommodation. If so, you have the right to either accept a change or to cancel and get your money back. UNITY will take all precautions to avoid relocating a customer, but will not take responsibility for any costs, losses or damages incurred because of or in connection with such an event.

All guests must be over 18 years old and must otherwise be in the company of a guardian.

A customer's change of an existing booking will be considered a cancellation of the existing booking in connection with a new reservation. Such cancellation will be subject to the cancellation policy found below. Requests for extension of a stay will be subjected to availability and granted provided rates and rooms might change from original offer/reservation.

If you wish to cancel, send an email to reservations.tampere@unity-living.com or reservations.helsinki@unity-living.com depending on where the booking is made to and enter the name of the person with whom the booking was made and the booking reference number. No refunds will be given for unused parts of your stay or for non-arrival without having cancelled in advance. Please note that in the event of a cancellation, the Customer must cover bank fees and costs for transferring the payment. If the Customer has not arrived during the arrival day, the booking will be cancelled without a refund.

It is the Customer's responsibility to check the cancellation policy when making the booking. There are different types of cancellation rules depending on length of stay and type of booking. If you have booked with a third-party website, please check your reservation and cancellation policy on the third-party website.

Can be cancelled free of charge up to 24h prior to arrival. In case of a cancellation thereafter or a no-show, 100% of the total amount for the first night will be charged.

Can be cancelled free of charge until 16:00 local time thirty (30) days prior to arrival.

In case of a cancellation 15 days prior to arrival, 50 % of the reservation can be cancelled free of charge. Remaining value will be considered as late cancellation and charged for.

In case of a cancellation thereafter or a no-show, 100% of the total amount will be charged.

When a booking has been made with a non-refundable rate, as a customer, you have no right to receive your money back: if you cancel, change or do not show up, the full booking amount will be charged.

Please note that a valid ID card or passport that matches with the name on the reservation is required upon check-in. If the Customer is not able to provide this and other information requested, it may result in your booking being cancelled without refund.

Payment is made by credit card online through a secure payment platform, for non-refundable reservations, and paid upon arrival if reservation can be changed. No deposit is required, but the Customer will be liable for any damage to the studio and UNITY is authorised to charge the cost for repairing damage from the Customer.

Payment is made by payment link or by pre-arranged bank transfer. Payment must be made within ten (10) banking days before arrival. All long-term stay reservations (reservations of 28 nights or more) required a pre-payment/advanced payment of one (1) month rent. Rest of the months are paid at site by credit card or payment links prior to every thirty (30) days.

Payment and any refund for your booking is always made in Euro (€). The actual amount charged or refunded by UNITY may slightly differ from what is displayed on the website due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in foreign currency) that your card issuer will charge to process the transaction. UNITY has no connection to these additional fees and will not be held liable for any fees related to varying exchange rates and card issuer fees.

Cost of electricity, water and internet is always included in the fee.

Please respect other residents using UNITY’s residences. Noise and other disturbing sounds should be kept at a reasonable level in the stairs and in the studio 24 hours a day. Quiet time is from 22:00 in the evening until 09:00 in the morning. In the event of a complaint from other residents due to excessive noise or disturbing behaviour by the Customer or persons visiting them, UNITY has the right to cancel the booking of the studio and ask the Customer to vacate the studio immediately, without refund of any of the amounts paid for the stay.

The number of guests staying in a studio must not exceed the numbers set out in the booking confirmation. If the number of guests changes, UNITY must be notified. As the number of guests increases, an additional fee is possible.

Please note that for the safety of all our guests, visitors are not allowed in the studio, unless permission is granted by UNITY. If visitors are allowed, they need to be signed in at the reception. An additional fee is charged for staying visitors.

Pets are allowed in some of the studios. Pet must always be notified in advance and UNITY has a pet fee. Smoking is strictly prohibited on the premises. Violation of the smoking ban by the Customer or a person staying with or visiting the Customer will result in a fine of 150 € per violation.

The customer and other people who use the studio do not have the right to register at the
address.

The studio and its equipment must be kept in good condition throughout the stay. All existing problems or damage to the studio or its equipment must be reported to UNITY immediately upon arrival, otherwise it will be assumed that the damage occurred during stay. Damage caused by the Customer or by a person staying with or visiting the Customer must be reported to UNITY before departure. The Customer will be responsible for all damages within the studio and UNITY’s employees are authorised to charge the cost of repairing damage from the Customer.

No illegal or commercial activity is allowed in the studio, and this will result in immediate revocation of the studio without refund of any amounts paid.

Help us become more environmentally friendly by saving energy. If you leave the studio, make sure that all the lights are switched off and that the air conditioning and heating are set to the lowest level or are switched off.

All waste outside the garbage bins must be removed from the studio and disposed of in designated places. The resident is responsible for making sure this is done as needed and that the respective items are source sorted when appropriate.

UNITY will handle reservations and the procurement procedure as well as provide all relevant information on its website. UNITY takes all reasonable precautions to ensure that the information on the UNITY’s website is accurate. UNITY reserves the right to change the information at any time. Information, including photographs, virtual tours and floor plans, detailed layout, locations, or equipment is provided for guidance only and should not be construed as statements of fact. UNITY will do its best to keep the studio in good condition. Regardless of this, please report any problem during your stay to UNITY immediately and it will be fixed as soon as possible.

UNITY takes all reasonable precautions to ensure the safety of its customers and persons staying with or visiting the Customer during the stay but will not under any circumstances accept liability for direct or indirect costs, losses or damages, including medical costs incurred by the Customers, the Customer’s guests, the Customer’s visitors or persons living with the Customer in the studio.

UNITY will not take responsibility for any technical problems, electricity, heat, or water outages nor for any disturbances caused by noise from the surroundings around the property. However, UNITY will, after being informed of the problem, try to resolve it within a reasonable time. If this does not prove to be possible and the problem continues to seriously affect your stay, UNITY will help you find an alternative accommodation, depending on availability. If no alternative accommodation can be arranged, the Customer can cancel their reservation and receive a refund for the time when the studio has not been used.

Cleaning is provided once a week by Unity. Additional cleaning can be arranged on request at an additional cost. UNITY provides cleaning equipment for loan for UNITY’s guests.

The studio will be cleaned before arrival. There are clean sheets, hand soap, washing-up liquid, toilet paper and towels in all studios. If the studio is not properly cleaned when you arrive, please contact the reception immediately. Check in time is from 15:00.

The Customer does not have to clean the studio before departure, but you must leave the studio in the condition you found it in when you arrived. This means that plates and other items must be washed (and the dishwasher emptied), all stains must be removed, and all furniture and the like must be in its original positions. The refrigerator must be emptied completely, and all waste outside the garbage bins disposed of. If this is not done, extra cleaning fees will be charged. Check out time at latest 12:00.

"False fire alarm" means any intentional or unintentional activation of an automatic fire alarm that is triggered for reasons other than a fire. In the event of a false fire alarm is sent to the fire brigade, the Customer who is responsible for the false activation will be fully responsible for all costs because of such false activation.

We reserve the right to enter the studio at any reasonable time for reasonable reasons. This includes the need to make unforeseen (internal and external) remedial repairs. We will notify you of such requirements within a reasonable time and will do our best to limit the hours of access from 09:00 to 17:00 wherever reasonably possible.

The Customer agrees to reimburse UNITY the full amount for all receivables, liabilities, claims, damages, losses, repayments, fines, costs (including legal costs) and all other sums of any kind that arise out of or suffered as a result of breach of this Agreement or other illegal or negligent conduct in relation to the Customer, persons living with them or their guests or visitors. For the sake of clarity, if the booking is made on behalf of someone else, such as a company or a company employee, such company shall be required to reimburse UNITY under this provision. This compensation provision shall survive and continue in full force and effect after the conclusion of the stay.

Unity is not liable for nor shall it be obliged to pay compensation for loss, damage or costs incurred as a result of our or our suppliers' inability to provide a service due to war, war threats, riots, civil disobedience or strife, labour dispute, terrorist activity, physical or industrial disasters, pandemics, fire, adverse weather conditions, closure of airports or ports, government decisions or any other unforeseen or unavoidable event beyond its control.

Finnish substantive law shall apply to this Agreement. Disputes arising from this Agreement shall be conclusively settled by a general court. 

Unity is controller for the personal data we receive in connection with your booking or when the booking is prepared or administered. For more information on how we process your personal data, please see our Privacy Policy UNITY - Private policy (unity-living.com)

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