KvP 8 Fastighet AB (“Unity”) is a limited liability company with address C/O AILON GROUP AB BOX 5855, 102 40 Stockholm and company reg. number 556834-3403. Unity provides a selection of short and long-term stay accommodations and other services related thereto. The accommodations are provided to private customers (B2C) and to companies (B2B).
These general terms and conditions (the “Agreement”) apply to all bookings of accommodation made available and provided by Unity via the Unity website [link to the website] or by e-mail, telephone or any other mobile device. Unity reserves the right to modify or update these Terms and Conditions at any time.
By making a booking, you, or the person or company on whose behalf you are booking, ("Customer" or "you") confirm and acknowledge that you have read, understood and accepted the general terms and conditions set out herein. By making a booking you also represent and warrant that you have the full right, power and authority to enter into this Agreement and to perform all obligations under this Agreement.
Our system accepts bookings based on the availability of the long-stay rooms. The booking is fully confirmed when a confirmation number has been provided verbally or in writing by Unity. Payment of the booking shall be made according to the booking rules for the specific reservation; otherwise the booking may be cancelled. In case of a separate agreement, the applicable rules for the specific agreement will apply. Once payment has been made, a confirmation containing the booking number will be sent by e-mail. If you have not received a booking confirmation within 24 hours of completing your booking, please contact Unity. Please note that the booking is not guaranteed until you have received a booking confirmation from Unity.
In the event that we are unable to offer the booked accommodation, we will do our best to find a suitable alternative accommodation. If so, you have the right to either accept a change or to cancel and get your money back. Unity will take all precautions to avoid relocating a customer, but will not take responsibility for any costs, losses or damages incurred as a result of or in connection with such an event.
All guests must be over 18 years old and must otherwise be in the company of a guardian.
A customer's change of an existing booking will be considered a cancellation of the existing booking in connection with a new reservation. Such cancellation will be subject to the cancellation policy found below. Requests for extension of a stay will be granted provided there is an available room.
In the event that you wish to cancel, send an email to the relevant location and enter the name of the person with whom the booking was made and the booking reference number.
No refunds will be given for unused parts of your stay or for non-arrival without having cancelled in advance. Please note that in the event of a cancellation, the Customer must cover bank fees and costs for transferring the payment.
If the Customer has not arrived within 24 hours of expected arrival, the booking will be cancelled without a refund.
It is the Customer's responsibility to check the cancellation policy when making the booking. There are different types of cancellation rules depending on length of stay and type of booking.
If you have booked with a third party website, please check your reservation on your account to view your cancellation policy.
Reservations for 1-7 nights
Can be cancelled free of charge until 16:00 one (1) day prior to arrival.
In case of a cancellation thereafter or a no-show, 100% of the total amount for the first night will be charged.
Reservations for 8-14 nights
Can be cancelled free of charge until 16:00 three (3) days prior to arrival.
In case of a cancellation thereafter or a no-show, 100% of the total amount for three nights will be charged.
Reservations for 15-30 nights
Can be cancelled free of charge until 16:00 seven (7) days prior to arrival.
In case of a cancellation thereafter or a no-show, 100% of the total amount for seven nights will be charged.
Non-refundable rates – When a booking has been made with a non-refundable rate, as a customer, you have no right to receive your money back: If you cancel, change or do not show up, the full booking amount will be charged.
Reservations for 31-90 nights
Can be cancelled free of charge until 16:00 thirty (30) days prior to arrival.
In case of a cancellation 29-15 days prior to arrival (until 16:00 15 days prior to arrival), 50 % per night of the latest updated reservation can be cancelled free of charge. Remaining value will be considered as late cancellation and charged for.
In case of a cancellation thereafter or a no-show, 100% of the total amount will be charged.
Arrival and departure
Please note that a valid credit card and ID card or passport that matches the name on the credit card is required upon check-in. If the Customer is not able to provide this and other information requested, it may result in your booking being cancelled without refund. If the credit card used to book the long-stay room is invalid or any document presented is in any way forged or tampered with, the credit card presented on arrival may be charged to cover the costs.
Payment is made by credit card online through a secure payment platform or Swish. We accept Visa, AMEX and Mastercard. Upon successful payment, you will receive a booking confirmation. No deposit is required, but the Customer will be liable for any damage to the room and Unity is authorised to charge the cost for repairing damage from the credit card used to pay the booking.
Payment can be made by credit card online through a secure payment platform or Swish. We accept Visa, AMEX and Mastercard. Payment can also be made via bank transfer. Payment must be made within seven (7) banking days from the time the booking is made. A deposit must be paid in accordance with the confirmation regarding the hotel stay. This deposit will be returned after we have ensured that the accommodation is in the same condition as when the hotel guest arrived. The deposit will be refunded between four (4) and seven (7) banking days after departure, the same way as it was paid.
All long-term stay reservations (reservations for 31+ nights) requires a pre-payment.
Payment and any refund for your booking is always made in Swedish kronor (SEK). The actual amount charged or refunded by Unity may slightly differ from what is displayed on the website due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in foreign currency) that your card issuer will charge to process the transaction. Unity has no connection to these additional fees and will not be held liable for any fees related to varying exchange rates and card issuer fees.
Cost of electricity, water and internet is always included in the fee.
Please respect other residents using Unity’s residences. Noise and other disturbing sounds should be kept at a reasonable level in the stairs and in the room 24 hours a day. Quiet time is from 22:00 in the evening until 10:00 in the morning. In the event of a complaint from other residents due to excessive noise or disturbing behaviour by the Customer/hotel guest or persons visiting them, Unity has the right to cancel the rental of the room and ask the Customer to vacate the room immediately, without refund of any of the amounts paid for the stay.
The number of guests staying in a room must not exceed the numbers set out in the booking confirmation.
Please note that for the safety of all our guests, visitors are not allowed in the room, unless permission is granted by Unity. If visitors are allowed, they are not allowed to stay overnight in the room.
Pets are not allowed. Smoking is strictly prohibited in the room. Violation of the smoking ban by the Customer or a person staying with or visiting the Customer will result in a fine of SEK 5 000 per violation charged to the credit card used at the time of booking.
The customer and other people who use the room do not have the right to register at the address.
The room and its equipment must be kept in good condition throughout the stay. All existing problems or damage to the room or its equipment must be reported to Unity immediately upon arrival, otherwise it will be assumed that the damage occurred during your stay. Damage caused by you or by a person staying with or visiting you must be reported to Unity before departure. The Customer will be responsible for all damages within the room and Unity’s employees are authorised to charge the cost of repairing damage to the credit card used for the booking.
No illegal or commercial activity is allowed in the room and this will result in immediate revocation of the room without refund of any amounts paid.
Help us become more environmentally friendly by saving energy. If you leave the room, make sure that all the lights are switched off and that the air conditioning and heating are set to the lowest level or are switched off.
All waste must be removed from the room and disposed of in designated places.
The resident is responsible for making sure this is done as needed and that the respective items are source sorted when appropriate.
Unity will handle reservations and the procurement procedure as well as provide all relevant information on its website.
Unity takes all reasonable precautions to ensure that the information on the Unity website is accurate, but cannot guarantee its accuracy at any given moment. Unity reserves the right to change the information at any time. Information, including but not limited to photographs, virtual tours and floor plans, detailed layout, locations or equipment is provided for guidance only and should not be construed as statements of fact.
Unity will do its best to keep the room in good condition. Regardless of this, please report any problem during your stay to Unity immediately and it will be fixed as soon as possible.
Unity takes all reasonable precautions to ensure the safety of its customers and persons staying with or visiting the Customer during the stay, but will not under any circumstances accept liability for direct or indirect costs, losses or damages, including medical costs incurred by you, your guests, visitors or persons living with you in the room.
Unity will not take responsibility for any technical problems, electricity, heat or water outages nor for any disturbances caused by noise from the surroundings around the property. However, Unity will, after being informed of the problem, try to resolve it within a reasonable time. If this does not prove to be possible and the problem continues to seriously affect your stay, Unity will help you find an alternative accommodation, depending on availability. In the event that no alternative accommodation can be arranged, the Customer can cancel their reservation and receive a refund for the time when the long-stay room has not been used.
Cleaning is provided once a week by Unity. Additional cleaning can be arranged on request at an additional cost.
The room will be cleaned before arrival. There are clean sheets, hand soap, washing-up liquid, toilet paper and towels in all rooms for both short-term and long-term stays. If the room is not properly cleaned when you arrive, please contact Unity immediately.
You do not have to clean the room before departure, but you must leave the room in the condition you found it in when you arrived. This means that plates and other items must be washed (and the dishwasher emptied), all stains must be removed and all furniture and the like must be in its original positions. The refrigerator must be emptied completely and all waste disposed of. If this is not done, extra cleaning fees may be charged.
"False fire alarm" means any intentional or unintentional activation of an automatic fire alarm that is triggered for reasons other than a fire.
In the event of a false fire alarm is sent to the fire brigade, the Customer who is responsible for the false activation will be fully responsible for all costs as a result of such false activation.
We reserve the right to enter the room at any reasonable time for reasonable reasons. This includes the need to make unforeseen (internal and external) remedial repairs. We will notify you of such requirements within a reasonable time and will do our best to limit the hours of access from 09:00 to 17:00 wherever reasonably possible.
The Customer agrees to reimburse Unity the full amount for all receivables, liabilities, claims, damages, losses, repayments, fines, costs (including legal costs) and all other sums of any kind that arise out of or suffered as a result of breach of this Agreement or other illegal or negligent conduct in relation to the Customer, persons living with them or their guests or visitors. For the sake of clarity, if the booking is made on behalf of someone else, such as a company or a company employee, such company shall be required to reimburse Unity under this provision. This compensation provision shall survive and continue in full force and effect after the conclusion of the stay.
Unity is not liable for nor shall it be obliged to pay compensation for loss, damage or costs incurred as a result of our or our suppliers' inability to provide a service due to war, war threats, riots, civil disobedience or strife, labour dispute, terrorist activity, physical or industrial disasters, pandemics, fire, adverse weather conditions, closure of airports or ports, government decisions or any other unforeseen or unavoidable event beyond its control.
Swedish substantive law shall apply to this Agreement.
Disputes arising from this Agreement shall be conclusively settled by a general court.
The content of the website, including but not limited to text, graphics, design and software is the copyright of Unity. The material may not be copied, reproduced or distributed without our written permission.